Shipping Policy

You will receive an email with tracking information once your order has been shipped. If you do not receive a shipping confirmation email within 72 hours of placing your order, please contact us. Note that orders are not shipped on holidays and weekends.

Order processing time is 1-2 business days after the order is placed, excluding holidays.

Shipping Time:

• Standard (7-15 days): FREE
• Express (5-10 days): £17,27

However, due to the pandemic, delivery carriers have seen slight-to-significant delays in shipping. International shipping may be further delayed due to the pandemic, as many countries are holding packages in customs longer than usual.

Wish you and your family all the best.

Please note:

1. The above shipping time frame is only applied for orders to the United States, United Kingdom, Canada, United Kingdom, and Australia with standard shipping methods.
2. The majority of our orders are processed and shipped within the time frame we offer above. However, the period above is approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

 

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because:

• If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 
• We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

If you contact the final mile carrier after the order has left our warehouse and ask them to redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.