COVID-19 Policy Updates:
We are temporarily unable to accept returns, to protect the safety of our associates. We have also suspended replacements due to limited inventory and shipping delays. Refunds will only be issued for missing or damaged items, at the discretion of our Customer Service team. We encourage customers to purchase only what they need during this time. As the situation evolves, we’ll adjust our policies accordingly to best serve you.
Customer Service Alert:
We are experiencing an extremely high volume of emails, calls, and chats; as a result, response time in all channels will be longer than usual. Please do not send multiple emails – we are responding to them as quickly as possible in the order they are received. We appreciate your patience and understanding!
Returns (If Applicable)
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We only replace items if they are defective, damaged, or wrong items. Our product which has unbalanced issues is stated that it could happen. Those are not defective. Also, our apparel products that come with our brand name and QR code on the back are not defective. So please be aware of that. If you need to exchange it for the same item, send us an email at Support@Slim-Wear.co.
You will be responsible for paying for your own costs if there is any unplanned cost.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
PLEASE READ AND CHOOSE THE RIGHT SIZE CAREFULLY. WE DO NOT ACCEPT RETURN/EXCHANGE IN CASE OF THE WRONG SIZE
The customer pays for the shipping cost on returns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to our address (Not Our Business Address. Please Contact For More Detail).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We do not process a refund/reprint in the following cases:
- your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)
- your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
- If 14 days have gone by since you get your items
Important: According to our policy of an exchange or cancel the order. You can cancel or exchange the order to a new item within 24 hours from the moment you place your order IF we haven’t made or delivered the product yet. This policy also applies with all the changes you want to make with your order including change size, design or shipping address, etc.
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.